At Linda Mar Veterinary Hospital we strive to make your every visit to our office a pleasant one. From the moment you and your pet enter the doors of our Pacifica, CA, veterinary clinic, you will feel welcome and at ease.
Take a moment to get acquainted with our hospital, and then feel free to reach out to us with any questions you may have. We’re here to help!
Linda Mar Hospital Policies
Appointments are required, except in cases of emergency. Please call us during regular business hours to schedule an appointment.
Linda Mar Veterinary Hospital: 650-359-6471
Coastal Cat Clinic: 650-359-5770
If your pet experiences a medical emergency during normal business hours, please call ahead to notify our staff and allow us to make necessary preparations. We handle all emergencies on a priority basis.
Patient Arrival Policy
For your protection, and that of others, we require all dogs to be on a leash and properly controlled while in the waiting area or exam rooms. If you have an aggressive dog, please leave your dog in the car and inform staff so that we may clear the waiting room for the safety of our patients.
All cats must arrive in an appropriate cat carrier or on a leash. If you do not have a carrier, please stop in and buy a cardboard carrier prior to your appointment. For quickest service, please sign in at our Check-In desk immediately upon arrival.
We also ask that you please arrive 5 to 10 minutes prior to your scheduled appointment time in order for us to get any paperwork processed and your appointment started on time. If you are unable to make your scheduled appointment time please call us prior to missing the appointment. We will do our best to accommodate you in our schedule if you are running late or are happy to reschedule you if needed as well. We reserve the right to charge a $30 missed appointment fee for any missed appointments.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, Care Credit, cash and personal checks.
In the event of unexpected expenses, Care Credit is an available option. Care Credit is a flexible client payment program, specifically designed for healthcare expenses. This makes it easier for you to get the treatment or procedures needed for your pet’s care. When you use Care Credit to pay for your pet’s treatment you have 6 months to pay off the balance interest free. To apply for a Care Credit card go here http://www.carecredit.com/
We also accept veterinary insurance plans, which can help cover many routine and emergency services. If you have insurance for your pet you are still required to pay at the time of service. We will help you fill out a claim form and submit it to your insurance company who will then reimburse you for any covered treatments. As with human health insurance, pet insurance coverage varies from provider to provider, and even plan to plan. In order to help you choose the best plan for you and your pet we created this worksheet for comparing plans and providers: Compare Insurance Plans.
When needing a prescription refilled by our hospital or for the prescription to be called in to another pharmacy (i.e.- Costco, Walgreens, Rite Aid), please allow 24 hours for the processing, handling and/or filling of your prescription. Per California State Law and good medical practice, an annual exam is required for refills of all medications.
Internet Pharmacy Policy
We understand that many clients turn to internet pharmacies for their pet’s medications, both for their convenience as well as their low prices.
Many internet sites that sell pet medications represent legitimate, reputable pharmacies, however many others operate illegally and unethically. There are so many of these online pharmacies that it is impossible for us to verify the legality and ethics of each one. Therefore, in order to protect you and your pet, Linda Mar Veterinary Hospital has decided not to approve prescription requests sent to us from online suppliers. We feel it is not worth the risk to your pet’s health. If you would like to learn more about the dangers of internet pharmacies, check out Purchasing Pet Drugs Online: Buyer Beware, from the FDA’s website.
If you would still like to use an online pharmacy, your veterinarian can provide a written prescription. You can mail it to any pharmacy accepting California Veterinary prescriptions. We recommend you check with the California Board of Pharmacy (www.pharmacy.ca.gov) to verify that your chosen pharmacy has met all of California’s consumer protection requirements, including registration.
Please allow 48 hours for written prescriptions. Prescriptions can be picked up 7 days a week during normal office hours, or can be mailed to your home address. We can not fax or mail written prescriptions directly to any online pharmacy. Per California state law and good medical practice, an annual exam is required for refills of all medications.